Assess readiness, connect your assets, and use AI to turn data into real-world action.
Hosted by Source-Right Inc
This is a virtual event. For those who are logged in and have RSVP'd, the streaming link will appear on this page starting 10 minutes before the session.
LOCATION: TBA - if you have a recommendation, please contact Christina. QUESTIONS? Contact Christina Libs at any time.
Session Detail:
Most teams are stuck when it comes to knowledge bases, help centers, AI chatbots, and static documentation. They don't consider their knowledge as an asset - as thetechnologicalsystem that powers their delivered services. Understanding how you stack up AND how to distill your knowledge down will quickly show you customer insights and opportunities to grow efficiently. Just remember you're a human - and knowledge is a first and best technology naturally existing throughout your organizational network.
If you're hearing: 🥔 "Our help center is a mess - it's a hot potato" 💸 "Customer support is is too expensive / too reactive" 😖 "My team is burning out answering the same 5 questions" 📈 "We need a more sustainable way to scale"
You have overwhelm. You likely have unharnessed knowledge that overwhelms and weighs you down.
Take a breath and join us to find better ways to work.
About Christina Libs: Christina improves accessibility and reusability in organizational operations. She is a fractional knowledge systems program manager for enterprise businesses. She's open to project-based contracts for any small (5-50) teams supporting large customer bases (100s-1000s+). She is a KCS® certified practitioner ♻️, ex-Zendesk Engagement Manager and Manager of Proactive and Automated Support 💚, ex-Epic Implementation Services and Post Go Live Support Program Manager ❤️, and UIUC Graduate in Communication and Sociology 🎓. She lives in Madison, Wisconsin and loves to 🌱 🏒 🥏 🏄♂️.
Knowledge Strategy Consultant, Service Knowledge Operations
Questions? Contact Christina Libs at any time.
About Christina Libs:
Christina improves accessibility and reusability in organizational operations. She is a fractional knowledge systems program manager for enterprise businesses. She's open to project-based contracts for any small (5-50) teams supporting large customer bases (100s-1000s+). She i... Read More →
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Hosted by Wisconsin DNR Small Business Environmental Assistance Program
This is a virtual event. For those who are logged in and have RSVP'd, the streaming link will appear on this page starting 10 minutes before the session.
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Hosted by Skapsmidja
This is a virtual event. For those who are logged in and have RSVP'd, the streaming link will appear on this page starting 10 minutes before the session.
